| Privacy Policy |

INTRODUCTION

Rebalance Rehab Physiotherapy (“Rebalance”, “we”, “our”, or “us”) is committed to protecting the privacy of its customers, clients, consultants, and members of the public. We are committed to maintaining the accuracy, security and privacy of personal information in accordance with the Canadian Standards Association Model Code for the Protection of Personal Information (herein “CSA Model Code”) and the British Columbia Personal Information Protection Act (herein “PIPA”)

This Privacy Policy details our commitment to privacy and explains how Rebalance, collects, uses, stores, processes, and transfers personal information when you use our services (the “Services”) such as visiting our website, or any website of ours that links to this Privacy Policy and when you engage with us in other related ways, including any sales, marketing or events. If you do not agree with our policies and practices, please do not use our Services.

WHAT PERSONAL INFORMATION REBALANCE COLLECTS?

We collect certain personal information when you visit our website or use our Services, express an interest in obtaining information about us or our products and our Services. We may process personal information depending on how you interact with us and our Services. The categories of personal information that we collect may include:

Name
Phone Number
Email Address
Mailing addresses

WHY DO WE COLLECT AND PROCESS YOUR INFORMATION?

We process your personal information for various reasons, depending on how you interact with our Services, including:

To deliver and facilitate delivery of services to the user
To send you marketing and promotional communications if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To improve your experience, our Services, products and marketing or other communications. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marking and your experience.
To comply with our legal obligations.

In processing and collecting your personal information, Rebalance, provides you control over your personal information where appropriate, limiting the information we keep and what we do with your information, who we send your information to, how long we keep your information or other measures that are used in protecting your information.

Consent. By submitting personal information to Rebalance, you agree that we may collect, use and disclose such personal information in accordance with this privacy policy and as permitted or required by law. Subject to legal and contractual requirements, you may refuse or withdraw your consent at anytime by contacting us at [email].

HOW WE USE “COOKIES” AND OTHER TRACKING TECHNOLOGIES

Cookies and similar tracking technologies such as flash objects, web beacons, tracking pixels, embedded scripts, location-identifying technologies and other similar technology (the “Tracking Technologies”) are used on our website and when provide our Services. Rebalance uses the information collected by Cookies and the Tracking Technologies to enhance and personalize your experience, monitor and improve our Services or as permitted by applicable law. If you wish to opt out of certain types of Cookies, you can do this by changing your privacy and security setting on your device. However, opting out of certain Cookies may change your experience when using our Services.

HOW WE SHARE PERSONAL INFORMATION

We may share your data with third-party vendors, service providers, contractors or agents (“third parties”) who are retained to perform services for us or on our behalf and require access to such information or where you consent to such disclosure or where such disclosure is required or permitted by law. Examples of third parties that we may share personal information with, include:

Affiliate marketing programs
Finance & Accounting Tools
Social Networks
Sales & Marketing Tools
Data Storage Service Providers

THIRD PARTIES

The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services or applications. We do not make any guarantee regarding such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services or applications. We cannot guarantee the safety and privacy of data you provide to any third parties. You should review their privacy policies of such third parties and contact them directly if you have any questions or concerns.

EMAIL MARKETING

You have the option of opting in or unsubscribing from our email list. By subscribing and opting in, you agree to receiving newsletters, updates, messages, promotional materials and any other content related to this website. When you send an email, your email message along with email address and responses are saved for communication purposes with you. This information is kept confidential and we do not share, sell or trade your email information with third parties except as otherwise stated in this privacy policy.

HOW LONG DO WE RETAIN YOUR INFORMATION

We will only keep your personal information for as long as it is necessary for the purposes as set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When you have terminated your account and after the retention period, we will either delete or anonymize such information or if this is not possible then (for example, if your personal information has been store in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

HOW DO WE KEEP YOUR INFORMATION SAFE

Safety. We have implemented appropriate safeguards to protect the security of your personal information. We take all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access modification or disclosure. Amon these steps taken to protect your personal information are:

restricted file access to personal information;
technological safeguards such as security software and firewalls to prevent hacking or unauthorized computer access;
internal password and security policies;
proper training of employees in respect of privacy matters.

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be completely secure, so we cannot guarantee or promise that hackers, cybercriminals or other unauthorized third parties will not be able to access, steal, collect or modify your information. We will do our best to protect your personal information. Any transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

YOUR RIGHTS AND CONTROL OVER YOUR PERSONAL INFORMATION

By submitting personal information to Rebalance visiting or using the Platforms, you acknowledge and agree that you have consented to the collection, use, and sharing practices set forth in this Privacy Policy as they relate to your Personal Information. At anytime you have a right to withdraw your consent by opting out from our communications or by contacting us at: admin@rebalancerehab.ca. Withdrawing your consent may limit your ability to use Our Services.

HOW TO CONTACT US

If you have any questions about this Privacy Policy, please contact us at the following address:

Tel:604-799-3080

Toll Free: 1-888-235-0586

Rebalance Rebab

45719 Ontario Ave,
Chilliwack, BC V2P 6S8

Email: admin@rebalancerehab.ca

CHANGES TO OUR PRIVACY POLICY

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices. We will update the ‘last modified’ date at the bottom of this page when we post changes to this Privacy Policy.

This Privacy Policy was last modified on March 11, 2025.